Get in touch

Contact Us

We're here to help with unpaid invoices, the creditor portal, Risk Intelligence, and API access. Send a message and we'll reply within one business day.

Creditor software support 1 business day response Certified mail for disputes

Important Notes

  • All phone calls may be monitored or recorded
  • For immediate assistance, emailing the appropriate department is recommended
  • Have your account number ready when contacting us
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM (ET)
Saturday: 10:00 AM - 2:00 PM (ET)
Sunday: Closed

Department Contacts

Contact the appropriate department directly:

General Inquiry

Account questions, general inquiries

general@fixpayment.org

Account Issues

Non-payment matters, account concerns, copy us on emails

accounts@fixpayment.org

Payments

Payment processing, plans, methods

payments@fixpayment.org

Disputes

Debt validation, disputes

disputes@fixpayment.org

Settlements

Settlement offers, negotiations

settlements@fixpayment.org

Legal

Legal matters, judgments, garnishments

legal@fixpayment.org

Response time: 1-2 business days

Quick Actions

Lookup Account

Find your account details

LOOKUP

Make Payment

Pay your balance online

PAY NOW

File Dispute

Dispute or validate debt

DISPUTE

View FAQs

Common questions

FAQs