1. Who we are

FixPayment ("FixPayment," "we," "us") provides payment resolution and related services. This policy describes how we handle personal information on fixpayment.org and in connection with our services.

2. Information we collect

• Contact & identity: name, email, phone, mailing address
• Account & payment data: account numbers, balances, payment history, transaction details
• Communications: messages you send us, call recordings where permitted and disclosed
• Technical data: IP address, browser type, pages visited, cookies (see below)

3. How we use information

We use personal information to:

• Process payments, settlements, and payment plans
• Respond to disputes, validation requests, and customer inquiries
• Operate creditor and partner integrations (with appropriate safeguards)
• Comply with law and enforce our agreements
• Improve security, fraud prevention, and service quality

4. Sharing

We may share information with:

• Creditors and authorized service providers who assist in payment resolution
• Payment processors, hosting, and technology vendors under contract
• Regulators or law enforcement when required by law

We do not sell personal information for cross-context behavioral advertising.

5. Security & retention

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data. We retain information as long as needed for the purposes above and as required by law.

6. Your choices

You may request access, correction, or deletion of certain information where applicable law provides those rights. Contact us at info@fixpayment.org.

California and other state privacy rights may apply; contact us for applicable requests.

7. Contact

FixPayment
Email: info@fixpayment.org
Contact form